From our hands to yours

Questions about shipping or returns? We’ve gathered the essentials so you always know what to expect.

Shipping

When will my order ship?
Orders are typically processed the next business day. You’ll receive a tracking email as soon as your package is on the way.

Do you ship outside of Canada?
At this time, we ship within Canada only.

Do you offer free shipping?
Yes. Shipping is free on Canadian orders over $50 CAD before tax. Orders under $50 ship at a flat rate.

What are your shipping rates?
In Ontario, delivery is $8.95 CAD. Across the rest of Canada, delivery is $9.95 CAD.

How long will delivery take?
Canadian orders typically arrive within 1–5 business days after shipping, depending on your location.

Returns

Can I return my order?
Most items are final sale. Matcha powders and all tools/kits are final sale to ensure quality and safety. If your order arrives damaged, defective, or incorrect, email hello@mainstreetmatcha.com within 7 days of delivery for a refund or replacement.

My order arrived damaged or incorrect
Email hello@mainstreetmatcha.com within 7 days of delivery with your order number, a brief description of the issue, and clear photos of the product and inner/outer packaging. Once verified, we’ll replace the item or issue a refund.

What items are final sale?
Matcha powders and all tools/kits are final sale.

Do you offer exchanges?
We don’t offer exchanges. For damaged or incorrect items, we’ll replace or refund once reviewed.

Can I change or cancel my order?
We ship quickly. Email hello@mainstreetmatcha.com as soon as possible. If your order has already been processed or shipped, we’re unable to modify or cancel it.