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Free shipping on orders $50+ CAD
Certified organic, additive-free + sourced from Japan
Canadian, women-owned
Last updated: September 29, 2025
We want you to love your Main Street Matcha order. Because matcha is a delicate, perishable product, and our tools/kits are curated and quality-checked, most items are final sale. If something arrives damaged or incorrect, we’ll make it right.
Matcha powders: Final sale. To preserve quality and ensure products are uncompromised and in top condition, we do not accept returns or exchanges on any matcha powders.
Tools and kits: Final sale. This includes whisks, bowls, sifters, spoons, stands, and bundled kits.
If your order arrives damaged, defective, or you received the wrong item, please email hello@mainstreetmatcha.com within 7 days of delivery. We’ll gladly refund or replace the affected item(s).
What to include:
Once verified, we’ll arrange a replacement or issue a refund to your original payment method.
If tracking shows “delivered” but you can’t locate the package, please check with household members, neighbours, and your building/concierge. If still missing, contact the carrier and then email us at hello@mainstreetmatcha.com. We’ll do our best to help, but please note we’re not responsible for packages after a carrier confirms delivery.
We try to ship quickly. If you need to change or cancel an order, email hello@mainstreetmatcha.com as soon as possible. If your order has already been processed or shipped, we’re unable to modify or cancel it.
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the credit to appear.
We don’t offer exchanges. If your item arrived damaged or incorrect, we’ll replace it or refund you once verified (see “Damaged or Incorrect Items”).
International customers are responsible for any duties, taxes, or import fees. These charges are non-refundable by Main Street Matcha.
Questions or need help with an order? Email us at hello@mainstreetmatcha.com.
